Who is this article for?

Users who have questions about the web platform.

Web subscription is required.

Ihis article answers common questions about the Web platform.

1. How can I manage user accounts?

Account management depends on your subscription type. For most subscriptions, adding or removing users requires contacting us.

To request user changes:

1. Contact your Account Manager or our Support team.
2. Provide the user's name and email address.
3. Specify which modules they need to access (e.g., Audit + Compliance, Europe, etc.).

2. Where can I find documentation for a specific database?

Documentation is available in several places:

• Search guides – One per database, covering fields, filters, and how to use the search page. Available on Luminate and linked from the database' search page.
• Data dictionaries – Field-level definitions. Platform data dictionaries are available for download from each database's search page. 
• Database catalogue – High-level descriptions of all databases, available on the Ideagen Audit Analytics website.
• Getting started guide – Platform walkthrough for new users, available on Luminate and on the Ideagen Audit Analytics dashboard.

If you cannot find what you need, contact us.

3. What are the differences between platform and feed data dictionaries?

The platform and data feeds each have their own data dictionary because they are designed differently. The available columns, field names, and how data is presented can vary between the two. A field that exists in the feed may not appear on the platform, and vice versa. This is expected and reflects the different design of each delivery method.

If you see a field listed in the platform data dictionary but it does not appear in your platform download, that may be a support issue. Contact us to flag it. If you see a field in the feed data dictionary that is not on the platform (or the reverse), it is because the platform and feeds offer different field sets by design.

4. Where can I find specific data types or fields?

If you are looking for a specific database or data category (for example, "Does Ideagen Audit Analytics track cybersecurity disclosures?"), start with the Database Catalogue on the Ideagen Audit Analytics website. It provides high-level descriptions of all available databases.

If you are looking for a specific field within a database you already have access to, check the data dictionary for that database. Platform data dictionaries are available for download from each database's search page. 

If you are not sure where to look or cannot find what you need, contact us with a description of what you are looking for, and they can help identify the right database or field.

5. Can I edit a saved search alert?

Saved search alerts cannot be edited once created. Your alert history and any previously delivered results from the original alert are not affected.

To update your alert criteria:

1. Create a new saved search alert with the revised filters.
2. Deactivate or delete the original alert.

6. Are there download limits?

There are no daily or monthly download limits on the Ideagen Audit Analytics platform. You can run as many searches and downloads as you need. Individual CSV downloads are subject to a per-download row limit that varies by database.

If your search results exceed the row limit, you can apply additional filters and run multiple downloads to capture the full dataset.